Terms and conditions last updated: 3 October 2026

These Terms and Conditions apply when you use corexlanka.com, create an account, or buy from Core X Lanka Pvt Ltd online, on WhatsApp or in our shop. By using the website or placing an order you agree to these terms and conditions. Please also read our Privacy Policy and Return Policy.

About us

Core X Lanka Pvt Ltd, 122/11, Diamond Market, Main Street, Pettah, Colombo 11, Sri Lanka. Phone and WhatsApp: 077 712 4416. Email: support@corexlanka.com.

Your account

  • You can shop as a guest or create a free account with your email or with Continue with Google.
  • Keep your password private. You are responsible for orders placed from your account. Tell us at once if you think someone else is using it.
  • Give correct details. We may suspend or close an account that gives false details, misuses the website or tries to get around our prices or security.
  • You can ask us to close your account at any time.

Prices

  • All prices are in Sri Lankan Rupees (LKR) and include any taxes that apply, unless shown otherwise.
  • Most products have quantity prices for the same product: Retail for 1 to 4 pieces, Wholesale for 5 to 10 pieces, and Bulk for 11 pieces or more.
  • Retail and wholesale prices are open to everyone. The bulk price is for approved supplier accounts, or by quote when you ask us.
  • The price that applies is shown in your cart and at checkout. A sale price may be lower than a quantity price; you always pay the lower one.
  • Prices and stock can change without notice. The price at the time you order is the price you pay.
  • If a price is clearly wrong because of a mistake, we will contact you before we send the order. You can pay the correct price or cancel for a full refund.

Supplier accounts

  • Shops, resellers and businesses can apply for a free supplier account. Our team reviews every application.
  • We may approve or decline an application, and may remove supplier pricing from an account at any time, for example if the details are false or the account is misused.
  • Bulk prices are for business buyers and should not be shared publicly.

Orders

  • Your order is confirmed when we send you an order confirmation by email or WhatsApp.
  • WhatsApp orders: sending the order message is a request. Our team confirms the price, stock and delivery charge on WhatsApp before the order is final.
  • We may cancel an order if a product is out of stock, a price is clearly wrong, or we cannot verify the order. If you already paid, we refund you in full.
  • We may limit the quantity of a product per customer.

Pre orders and laptops

  • Some laptops are imported to order. Delivery usually takes about 10 days after we confirm your order, but it can take longer because of shipping or customs. We tell you if there is a delay.
  • RAM and storage upgrades you choose are fitted before delivery.
  • Laptops include a 3 month warranty. An optional extended warranty adds 9 months, for 12 months in total. See the Return Policy for what is covered.

Payment

Available payment methods are shown at checkout or confirmed on WhatsApp. Orders are sent after payment is received, unless cash on delivery is offered and you choose it. Please pay only to the accounts we give you directly.

Delivery and pickup

  • We deliver island wide across Sri Lanka. The charge depends on your city zone and the total number of pieces in your order, and is shown at checkout. Orders of 100 pieces or more are delivered free.
  • Free store pickup is available from our shop in Pettah.
  • Delivery times are estimates and may change because of courier delays, weather or public holidays.
  • Please check your parcel when you receive it and tell us about any problem as explained in the Return Policy.

Products and Budget Picks

  • We try to show products accurately. Colours and packaging may look slightly different from photos, and some images are for illustration.
  • Brand names belong to their owners and are used only to describe genuine products or which devices an accessory fits.
  • Budget Picks are low cost, unbranded accessories. They are not made, approved or supported by any phone or audio brand. Words such as “for iPhone” or “for Samsung” mean only that the item fits that device. Warranty for Budget Picks is shown on the product page.

Warranty and returns

Warranty periods depend on the product and are shown on the product page where they apply. Warranty does not cover physical damage, liquid damage, misuse or repairs done by others. Returns, exchanges and refunds follow our Return Policy. Nothing in these terms takes away your rights under the Consumer Affairs Authority Act of Sri Lanka.

Using our website

Do not misuse the website, for example by trying to break into accounts, copying our content or prices in bulk with automated tools, or placing false orders. All content on this website, including text, photos and logos, belongs to Core X Lanka or its partners.

Liability

We are not responsible for indirect losses such as lost profit or lost data. Our total liability for any order is limited to the amount you paid for that order, as far as Sri Lankan law allows. We are not responsible for delays caused by events outside our control.

Changes

We may update these terms. The date at the top shows the latest version. The terms in force when you placed your order apply to that order.

Law

These terms are governed by the laws of Sri Lanka. Disputes will be handled by the courts of Colombo.

Contact

Questions? Email support@corexlanka.com, call or WhatsApp 077 712 4416, or visit our contact page.